Most likely causes (in order of likelihood)

  1. Blown converter fuse or tripped breaker — always check first.
  2. Loose, corroded, or damaged battery connections.
  3. Deeply discharged or sulfated battery — most converters won't begin a charge cycle if voltage is below ~10.5V.
  4. Failed converter — internal component failure.
  5. Bad shore power connection — converter not receiving full AC voltage.
  6. Failed converter cooling fan causing thermal shutdown.
  7. Loose AC wiring to the converter.

Diagnostic steps (in order, free/cheap before expensive)

  1. With shore power plugged in and the RV powered, measure voltage directly at the battery terminals with a multimeter. You should read 13.2V-14.4V if the converter is charging. If you read battery resting voltage (12.0V-12.8V), the converter is not delivering charge.
  2. Check converter fuses and the AC breaker feeding the converter. Most converters have one or more 20-30A DC fuses on their output. Replace any blown fuse.
  3. Inspect battery terminals. Corrosion (the white/green crusty buildup) will block current flow even when everything else works. Clean terminals with a wire brush and apply terminal protectant.
  4. Verify shore power. Plug in a known-good appliance to confirm the pedestal is delivering full voltage. Check at the converter input if possible.
  5. Test battery health. A battery below 12.0V at rest may be deeply discharged or sulfated. Try charging with a portable smart charger — if it accepts a charge, the battery is OK and the converter is suspect. If it doesn't, the battery is dead.
  6. Listen for the converter cooling fan. If silent and the converter is warm, the fan may have failed causing thermal shutdown.
  7. If voltage at the battery is low, fuses are good, connections are clean, shore power is good, and the battery accepts a charge from another source — the converter has failed. Replacement is $150-$400 depending on amperage.

DIY vs. call a tech

All testing is DIY with a $20 multimeter. Converter replacement is intermediate DIY for anyone comfortable with 12V wiring and basic AC connections — most converters drop into the same physical space as the original.